Unable to submit the license

Q&A
1

Hi,

I am facing troubles to submit information on Ego4D Dataset. Nothing happens after I click the “submit” button.

1 Like
2

I have the same issue! After clicking on the submit button, nothing will be happened and just a error message will come up with the content of failure of loading!

3

Can you try again, the license server was having some backend issues which we have resolved. Let me know if you still face this issue.

4

Thanks for your help!

I have tried again. Still, I meet the same issue when trying to submit license of EgoExo4D dataset.

5

Hey @Liym, can you please try now?

6

I have a similar issue. Currently, I get the error message “You must either upgrade to a paid API plan (Plans & Pricing | Dropbox Sign API) or use the test_mode=1 parameter.”.

7

Hi, There is still an error related to helloSign (about api plan).

8

Hi, I still get a “Failed to Fetch” Error.

9

Still facing “Failed to Fetch” error!

10

Thanks all; HelloSign seems to have changed their billing plans. We updated and fixed a few issues on the license server, can you all try again and let us know here if you’re still facing issues?

11

Hi there, I am having an issue with renewing my license. When submitting the form, it prompts a Fetch error and can not proceed.

12

Hi @dikoanxh, we’ve fixed the immediate issue and implemented what should be a more long-term fix for now. Can you try again and let us know if it work?

13

Now it works, thank you

14

@dkukreja Hi I am facing the failed to fetch error when trying to renew my license on the Ego4D Dataset webpage. Can you please help?

15

Hi @Anuragba, the webpage seems to be working for me. Can you please try it again?

16

yes it works now. Thanks!

17

Hi @dkukreja , I have the same problem: “Failed to fetch”. Could you please fix it?

18

Hi, i am also encountering the same “failed to fetch” error

19

Hi, I’ve encountered a problem entering my address in the license form (Ego4D Dataset). After entering my address and clicking the “submit” button, the following error was shown:

Value for editable custom_field ‘Address’ is too long. Approximate max length: 75 chars per line, 1 line(s) (depending on char size). See Templates with the Dropbox Sign API | Dropbox Sign for Developers

, which seems to be suggesting that my address is too long.

Using a shortened address has resulted in a denial of my request, as it needs my “full address”. However, I cannot do this within the current length limit.

I have not encountered this issue when signing the license for EgoExo4D. Therefore, I would like to know if this issue can be fixed for Ego4D, or if there is any other workaround. Many thanks.

20

Hi @suyogjain @dkukreja , I have the same problem: “Failed to fetch”. Could you please fix it?