Unable to submit the license

I have been having the same issue as well.

I had the same issue as well. Also what I submitted 72 hours ago hasn’t received any results yet.

I have been having the same issue as well on Ego-exo dataset

Hey guys; thanks for reaching out. There’s an issue with certificate renewal that we’re fixing on the backend. Among other things, it prevents us from sending emails with new License Access Keys which is why @chenbao hasn’t received one.

We’re working on a fix. Once it’s implemented, we’ll need folks to re-request access and everything should work as normal. We’ll keep you all updated.

The ‘Failed to Fetch’ error should have self-resolved, let us know if you’re still getting them.

hello! I still have the “Failed to Fetch” issue, could you offer some help :sob:? Thanks!!

The license server should be fully fixed! If you haven’t received your license, please re-submit the form. In many cases, you will get an email with your access key immediately. In some, you’ll receive your access key after 48 hours!

For future issues, please post here:

Thanks for your patience, all!

Hello, in Sep 26, I still have the “Failed to Fetch” issue.

Hi! Have you resolved it ? I’m facing this issue, too.

Hi, I have been facing the “failed to fetch” error for a week from 15.10.2024 until today (20.10.2024).

Hi @dkukreja , I have been experiencing a different issue today trying to register for a license:

You must either upgrade to a paid API plan (https://app.hellosign.com/api/pricing) or use the test_mode=1 parameter.

In the browser console:

index.js:72 
 POST https://internal.ego4ddataset.com/api/request/new 500 (Internal Server Error)
post	@	index.js:72
indivSubmit	@	index.js:37
onsubmit	@	ego4d-license/:44
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