License Request Issues

Announcements
63

Hi, there~ I got the same issue as others. Have you found any solutions?

64

Hi,

It seems like the server got problem yesterday

Same problems with others, I got the access granted mail, but the ID and Key are empty.
My email is zksun@mail.nwpu.edu.cn

Hope everything just fine

65

Unfortunately, Not yet. I emailed them and wrote comment on their github page 7days ago. But still no reply at all

66

Dear Ego-Exo4D Team,

I received the approval email on 9/10, but the message did not contain any Access ID or Access Key.

Could you please kindly resend a valid set of credentials to this email address: shwo225@uky.edu?

Thank you!

67

Any updates on this? I also received an email stating that my request was granted but had empty credentials.

68

Hello Ego4D teams!

I’m struggling with requesting a license since yesterday. The page shows a Failed to Fetch Error. Could you help me with this?

Thank you!

2 Likes
69

Hi,

I have been unable to renew my license for the past few days. I consistently get a “failed to fetch” error. Would appreciate any advice on this.

Thank you!

2 Likes
70

Hello everyone. I also have issues to get credentials unfortunately. When I try to submit for license agreement, I have the issue : “Data Load Failed”
This dataset looks amazing and can greatly improve my research. Any solutions in mind ?

My e-mail is : raphael.el-haddad@student-cs.fr

Thanks to the team for their work.

72

Still failing to fetch!

1 Like
73

I am trying to download the dataset but I am getting Forbiden access error, even though I got and renew my access keys. Can someone help me? my email is daniel.otero.gomez@student.uva.nl

74

I am trying to sign up for the license, but the submission fails, and I did not receive the “Access Under Review” email. I used the inspect mode to check the website’s status, and it displayed the errors shown in the attached image. My email is lym29@mail.ustc.edu.cn. Could you please assist me with resolving this issue?

Thank you!

image
image1176×430 46.1 KB

75

Hello Team, I recently reactivated my Ego4D access key. It seems that the AWS credentials associated with my Access ID are not valid. e.g. “InvalidClientTokenId: The security token included in the request is invalid.” in running aws sts get-caller-identity.
Could you please re-issue a fresh pair of AWS credentials?

76

I got my access keys along time ago, and when I re-requested them, I got the immediately. However, these keys to not work.

And the weird thing is the webui works so I don’t get what is happening.

My email is andrye@ethz.ch can you please fix this?

77

Hi, I tried to reactivate my license using the same information as I entered for the first time. However, I keep getting the same access id and key, which are not valid. I tried multiple times to sign the license, and each time I got emails immediately, but none of them are a new id and key that could work. My email is yinanli2@asu.edu

78

@dkukreja I am trying to apply for a license but I keep getting “Failed to Fetch Error”.

1 Like
79

Failed to fetch: 28 Dec 2025 6:10PM Vietnam

1 Like
80

@dkukreja Hi, I applied for access one week ago but still haven’t got a reply. I tried submitting the form again, but am getting Failed to Fetch error since 12 hours ago.cha

81

I don’t get an email after I submit to renew my liscense about 3 days ago.
I also have “failed to fetch problem“ sometimes.

Time: Dec29,Beijing China

My email: luyifan2021@ia.ac.cn.

1 Like
83

In recent days, I have encountered a “failed to fetch” error when submitting my applications. It was working fine back in November 2025, but now submissions are failing.
Date: December 30, Beijing Time

Email: chensm24@mails.tsinghua.edu.cn

84

could you pls help me! I tried many times to request but still got the error failed fetch

my email: phuongttn@hcmute.edu.vn

Thanks

1 Like