License Request Issues

Announcements
21

Failed to Fetch Error

Wednesday, January 10th, 2025

22

Failed to Fetch Error

Sunday, January 12th, 2025

23

Failed to Fetch Error

Sunday, January 26th, 2025

24

I submitted a request and didn’t receive credentials within 48 hours. Please give me an access

25

Hello. I submitted a request and didn’t receive credentials within 48 hours. Please give me an access

26

Failed to Fetch error 24.04.2025

27

I have encountered the fail to fetch issue for the past two days. Anyone can help?

28

@dkukreja It has been ~1 week since the I submitted the ego-exo license request form but i have not received a reply yet. If i try to submit again now i encounter the “fail to fetch” error. Can you please help resolve this.

29

Hi! I try to submit my information yesterday, but every time I received “Failed to Fetch”. I try many times all day long but all failed. How to solve this problem?

30

Failed to Fetch error 25.04.2025, Anyone can help?

31

Hi! I’ve received “Access Granted” email with totally empty credentials (i.e. there is no credentials in the email, not even hidden ones), what are the steps to fix it and access key? @dkukreja could you please provide some guidance?

3 Likes
32

Hey folks, thanks for posting here.

  1. The ‘Failed to Fetch’ error should be solved - if you hit it again, please comment here.

  2. For empty credentials - we’ve hit AWS limits on the number of IAM users, and we’re working on a few different fixes for this.

Thanks all for your patience, we’ll keep you posted!

1 Like
33

@dkukreja if i try to submit now it says request already submitted please provide signed form. But i never received any reply email.

34

Hi, I am currently encountering the problem of waiting over 48 hours without receiving an access key or a reason of denial. I have submitted the form again with the same email + address, but it still seems that my request is under review. I would very much appreciate your help!

35

@dkukreja I meet the same problem, How can I solve it?

36

Hey @dkukreja ! Are there any updates / clear timelines by any chance? You have done amazing work with the dataset and many folks in research community depends on you - many people would love to work with this data asap due to submissions to multiple conferences :slight_smile:

37

I met the same issue as well. How to solve this problem?

38

I received empty credentials - how can I get the real ones?

1 Like
39

I have also received an email with empty credentials. Looking forward to know how this can be fixed!

40

Hey all, thanks for the patience. We’ve been firefighting, debugging, overhauling, and preliminary fixes are now implemented for all the license server issues that we’ve found so far.

  1. All users who had ‘null’ AWS keys should have just received a new email with credentials. If you’re one of these users, can you confirm here that you got it and it works?

  2. New license requests should be functional once more. If you’re able to submit OR hit an error, please let us know here.

Our E2E tests are working on our end, but please share whether it works for you too so we know everything is operational again.

2 Likes