Missing Access Id and Token in the Approval mail

1

I received the access granted email, but the Access Id and the Access token portion is blank in the email.

Screenshot_20250420-121651_Gmail
Screenshot_20250420-121651_Gmail1080×2340 270 KB

2

@shourovj did you manage to solve it? I have the same issue

3

unfortunately no. and I mailed to their official support address but got no response .

4

Hi all, we are sorry for this issue! We are working on it and making progress. Please look for an update soon!

1 Like
5

Hey all, thanks for the patience. We’ve been firefighting, debugging, overhauling, and preliminary fixes are now implemented for all the current license server issues.

If you had a ‘null’ AWS key, you should’ve just received a new email with credentials. If you’re one of these users, can you confirm here that you got it and it works?

6

Hi, same issue here. Could you send the credentials again? Thank you~!

7

@dkukreja I’ve received the approval mail today and encountered the same issue. Can you take a look? Thanks!

8

@dkukreja I encountered the same issue:

  1. I received the “Access Granted” email on August 27, but the Access ID and Access Key were empty inside the email.

  2. On August 28, I tried to fill out the application form with the same information again. A few minutes later, I received a reply saying “Your request has been granted,” but the Access ID and Access Key were still empty in that email as well.

Please contact me at yufei-ai.zhang@connect.polyu.hk for any updates.:face_holding_back_tears:

9

Dear Ego-Exo4D Team,

I recently received the approval email for accessing the Ego-Exo4D dataset, but the message did not contain any Access ID or Access Key.

Could you please kindly resend a valid set of credentials to this email address: ym621@ic.ac.uk?

Thank you very much for your assistance.

Best regards,

Ye Mao