# Unable to submit the license **URL:** \ **Category:** Q&A\ **Created:** [February 6, 2024, 4:27pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479 "2024-02-06T16:27:25Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![nsubedi](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@nsubedi](https://discuss.ego4d-data.org/u/nsubedi)\ **Post date:** [July 11, 2024, 5:34pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/21 "2024-07-11T17:34:11Z")
I have been having the same issue as well. ---
**Author:** ![chenbao](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@chenbao](https://discuss.ego4d-data.org/u/chenbao)\ **Post date:** [July 11, 2024, 7:04pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/22 "2024-07-11T19:04:38Z")
I had the same issue as well. Also what I submitted 72 hours ago hasn’t received any results yet. ---
**Author:** ![Alien](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@Alien](https://discuss.ego4d-data.org/u/Alien)\ **Post date:** [July 14, 2024, 4:52pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/23 "2024-07-14T16:52:52Z")
I have been having the same issue as well on Ego-exo dataset ---
**Author:** ![dkukreja](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dkukreja](https://discuss.ego4d-data.org/u/dkukreja)\ **Post date:** [July 17, 2024, 1:59am UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/24 "2024-07-17T01:59:27Z")
Hey guys; thanks for reaching out. There’s an issue with certificate renewal that we’re fixing on the backend. Among other things, it prevents us from sending emails with new License Access Keys which is why @chenbao hasn’t received one. We’re working on a fix. Once it’s implemented, we’ll need folks to re-request access and everything should work as normal. We’ll keep you all updated. The ‘Failed to Fetch’ error should have self-resolved, let us know if you’re still getting them. ---
**Author:** ![liar](https://avatars.discourse-cdn.com/v4/letter/l/9f8e36/32.png) [@liar](https://discuss.ego4d-data.org/u/liar)\ **Post date:** [July 18, 2024, 6:17am UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/25 "2024-07-18T06:17:58Z")
hello! I still have the “Failed to Fetch” issue, could you offer some help 😭? Thanks!! ---
**Author:** ![dkukreja](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dkukreja](https://discuss.ego4d-data.org/u/dkukreja)\ **Post date:** [July 24, 2024, 6:00pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/26 "2024-07-24T18:00:10Z")
The license server should be fully fixed! If you haven’t received your license, please re-submit the form. In many cases, you will get an email with your access key immediately. In some, you’ll receive your access key after 48 hours! For future issues, please post here: > [@License Request Issues](https://discuss.ego4d-data.org/t/license-request-issues/671): > > Hey all - creating a master thread to track issues with the license server. If you have any issues requesting an Ego4D or Ego-Exo4D license at [ego4ddataset.com](http://ego4ddataset.com), please read this post then add a comment to the thread if you still face issues. Common Issues: Failed to Fetch Error: This happens when the server is restarting or goes down. Please wait 5 minutes and refresh to try again. If you still see the ‘Failed to Fetch’ error, post below with the time of error. Address or Name too long: Du… Thanks for your patience, all! ---
**Author:** ![yinghua](https://avatars.discourse-cdn.com/v4/letter/y/ac8455/32.png) [@yinghua](https://discuss.ego4d-data.org/u/yinghua)\ **Post date:** [September 27, 2024, 3:15am UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/27 "2024-09-27T03:15:48Z")
Hello, in Sep 26, I still have the “Failed to Fetch” issue. ---
**Author:** ![YWang](https://avatars.discourse-cdn.com/v4/letter/y/bbce88/32.png) [@YWang](https://discuss.ego4d-data.org/u/YWang)\ **Post date:** [October 16, 2024, 3:29pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/28 "2024-10-16T15:29:13Z")
Hi! Have you resolved it ? I’m facing this issue, too. ---
**Author:** ![omid](https://avatars.discourse-cdn.com/v4/letter/o/2bfe46/32.png) [@omid](https://discuss.ego4d-data.org/u/omid)\ **Post date:** [October 20, 2024, 7:17pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/29 "2024-10-20T19:17:21Z")
Hi, I have been facing the “failed to fetch” error for a week from 15.10.2024 until today (20.10.2024). ---
**Author:** ![liamsi02](https://avatars.discourse-cdn.com/v4/letter/l/6de8d8/32.png) [@liamsi02](https://discuss.ego4d-data.org/u/liamsi02)\ **Post date:** [November 20, 2024, 8:46pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/30 "2024-11-20T20:46:52Z")
Hi @dkukreja , I have been experiencing a different issue today trying to register for a license: ```auto You must either upgrade to a paid API plan (https://app.hellosign.com/api/pricing) or use the test_mode=1 parameter. ``` ![image](https://canada1.discourse-cdn.com/flex007/uploads/ego4d_data/original/1X/cd5fbf5a4295532c4d92153385d913a9851da1f5.png) In the browser console: ```auto index.js:72 POST https://internal.ego4ddataset.com/api/request/new 500 (Internal Server Error) post @ index.js:72 indivSubmit @ index.js:37 onsubmit @ ego4d-license/:44 ``` ---
**Author:** ![FZD1999](https://avatars.discourse-cdn.com/v4/letter/f/8dc957/32.png) [@FZD1999](https://discuss.ego4d-data.org/u/FZD1999)\ **Post date:** [December 23, 2024, 6:40pm UTC](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479/31 "2024-12-23T18:40:41Z")
I’m facing this issue, too. [Previous page](https://discuss.ego4d-data.org/t/unable-to-submit-the-license/479.md?page=1)