# Missing Access Id and Token in the Approval mail **URL:** \ **Category:** Uncategorized\ **Created:** [April 20, 2025, 6:22am UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878 "2025-04-20T06:22:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![shourovj](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@shourovj](https://discuss.ego4d-data.org/u/shourovj)\ **Post date:** [April 20, 2025, 6:22am UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/1 "2025-04-20T06:22:21Z")
I received the access granted email, but the Access Id and the Access token portion is blank in the email. ![Screenshot_20250420-121651_Gmail](https://canada1.discourse-cdn.com/flex007/uploads/ego4d_data/original/1X/22ffe04bb61ed90342327f96c2d9460a5906ff36.jpeg) ---
**Author:** ![zhenpei22](https://avatars.discourse-cdn.com/v4/letter/z/ec9cab/32.png) [@zhenpei22](https://discuss.ego4d-data.org/u/zhenpei22)\ **Post date:** [May 13, 2025, 3:38pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/2 "2025-05-13T15:38:10Z")
@shourovj did you manage to solve it? I have the same issue ---
**Author:** ![shourovj](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@shourovj](https://discuss.ego4d-data.org/u/shourovj)\ **Post date:** [May 13, 2025, 3:50pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/3 "2025-05-13T15:50:41Z")
unfortunately no. and I mailed to their official support address but got no response . ---
**Author:** ![awestbury](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@awestbury](https://discuss.ego4d-data.org/u/awestbury)\ **Post date:** [May 13, 2025, 5:19pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/4 "2025-05-13T17:19:14Z")
Hi all, we are sorry for this issue! We are working on it and making progress. Please look for an update soon! ---
**Author:** ![dkukreja](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dkukreja](https://discuss.ego4d-data.org/u/dkukreja)\ **Post date:** [May 13, 2025, 6:53pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/5 "2025-05-13T18:53:17Z")
Hey all, thanks for the patience. We’ve been firefighting, debugging, overhauling, and preliminary fixes are now implemented for all the current license server issues. If you had a ‘null’ AWS key, you should’ve just received a new email with credentials. If you’re one of these users, can you confirm here that you got it and it works? ---
**Author:** ![sunday](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sunday](https://discuss.ego4d-data.org/u/sunday)\ **Post date:** [August 29, 2025, 12:56pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/6 "2025-08-29T12:56:15Z")
Hi, same issue here. Could you send the credentials again? Thank you~! ---
**Author:** ![dongwon](https://avatars.discourse-cdn.com/v4/letter/d/97f17d/32.png) [@dongwon](https://discuss.ego4d-data.org/u/dongwon)\ **Post date:** [August 31, 2025, 3:27pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/7 "2025-08-31T15:27:31Z")
@dkukreja I’ve received the approval mail today and encountered the same issue. Can you take a look? Thanks! ---
**Author:** ![yufei](https://avatars.discourse-cdn.com/v4/letter/y/ea666f/32.png) [@yufei](https://discuss.ego4d-data.org/u/yufei)\ **Post date:** [September 1, 2025, 12:26pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/8 "2025-09-01T12:26:42Z")
@dkukreja I encountered the same issue: 1. I received the “Access Granted” email on August 27, but the Access ID and Access Key were empty inside the email. 2. On August 28, I tried to fill out the application form with the same information again. A few minutes later, I received a reply saying “Your request has been granted,” but the Access ID and Access Key were still empty in that email as well. Please contact me at **yufei-ai.zhang@connect.polyu.hk** for any updates.🥹 ---
**Author:** ![maoye123656](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@maoye123656](https://discuss.ego4d-data.org/u/maoye123656)\ **Post date:** [September 1, 2025, 4:28pm UTC](https://discuss.ego4d-data.org/t/missing-access-id-and-token-in-the-approval-mail/878/9 "2025-09-01T16:28:50Z")
Dear Ego-Exo4D Team, I recently received the approval email for accessing the Ego-Exo4D dataset, but the message did not contain any Access ID or Access Key. Could you please kindly resend a valid set of credentials to this email address: **[ym621@ic.ac.uk](mailto:ym621@ic.ac.uk)**? Thank you very much for your assistance. Best regards, Ye Mao