# License Server and Failed to Fetch Error **URL:** \ **Category:** Uncategorized\ **Created:** [April 12, 2024, 8:55pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586 "2024-04-12T20:55:34Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![awestbury](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@awestbury](https://discuss.ego4d-data.org/u/awestbury)\ **Post date:** [April 12, 2024, 8:55pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/1 "2024-04-12T20:55:34Z")
We are sorry that many Ego4D and Ego-Exo4D users experience a “failed to fetch” error when attempting to execute our license and gain AWS access keys. To provide more background, our license server restarts every day on an automated basis in an attempt to reduce long-term service outages. During this daily restart process, the server will not be operable and the license e-sign requests will receive a “failed to fetch” error. If you encounter this message, please wait 5 minutes and try to re-sign the license. We believe that most user issues with the e-sign server will be resolved after we adopt this response to the “failed to fetch” error message. Otherwise, please note that it takes 48 hours to receive your AWS access keys after successfully signing the license. Please be sure to check your junk mail folder if you do not receive keys after this waiting period. Also, our access keys are expiring, but you can renew them by re-entering the same info you originally registered with into the license e-sign portal. Finally, we would like to remind researchers that we have two separate data resources – Ego4D and Ego-Exo4D. You will need separate access keys and to sign separate licenses for each. Please register for Ego4D [here](https://ego4ddataset.com/ego4d-license/) and Ego-Exo4D [here](https://ego4ddataset.com/egoexo-license/). Thank you! ---
**Author:** ![ghkvn](https://avatars.discourse-cdn.com/v4/letter/g/c5a1d2/32.png) [@ghkvn](https://discuss.ego4d-data.org/u/ghkvn)\ **Post date:** [July 15, 2024, 12:24am UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/2 "2024-07-15T00:24:22Z")
Hello I still get this fetch error problem. I can’t get license for any of the datasets ---
**Author:** ![nsubedi](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@nsubedi](https://discuss.ego4d-data.org/u/nsubedi)\ **Post date:** [July 15, 2024, 7:58pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/3 "2024-07-15T19:58:48Z")
Getting the same issue for 5 days now. Any help would be appreciated. ---
**Author:** ![dkukreja](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dkukreja](https://discuss.ego4d-data.org/u/dkukreja)\ **Post date:** [July 17, 2024, 2:03am UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/4 "2024-07-17T02:03:16Z")
Hey guys; thanks for reaching out. The ‘Failed to Fetch’ errors usually self-resolve after a few minutes, but it sounds like it’s continued for you @nsubedi. This could be related to a certificate issue we’re resolving. Once it’s fixed, we’ll need recent signees to re-sign the license. We’ll keep you all updated. ---
**Author:** ![dkukreja](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dkukreja](https://discuss.ego4d-data.org/u/dkukreja)\ **Post date:** [July 24, 2024, 6:02pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/5 "2024-07-24T18:02:01Z")
The license server should be fully fixed! If you haven’t received your license, please re-submit the form. In many cases, you will get an email with your access key immediately. In some, you’ll receive your access key after 48 hours! For future issues, please post here: > [@License Request Issues](https://discuss.ego4d-data.org/t/license-request-issues/671): > > Hey all - creating a master thread to track issues with the license server. If you have any issues requesting an Ego4D or Ego-Exo4D license at [ego4ddataset.com](http://ego4ddataset.com), please read this post then add a comment to the thread if you still face issues. Common Issues: Failed to Fetch Error: This happens when the server is restarting or goes down. Please wait 5 minutes and refresh to try again. If you still see the ‘Failed to Fetch’ error, post below with the time of error. Address or Name too long: Du… Thanks for your patience, all! ---
**Author:** ![Chen1](https://avatars.discourse-cdn.com/v4/letter/c/ea5d25/32.png) [@Chen1](https://discuss.ego4d-data.org/u/Chen1)\ **Post date:** [October 3, 2024, 6:46am UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/6 "2024-10-03T06:46:17Z")
@dkukreja still got ‘Failed to Fetch’ issue for two days, how can I solve it ---
**Author:** ![feipanir](https://avatars.discourse-cdn.com/v4/letter/f/0ea827/32.png) [@feipanir](https://discuss.ego4d-data.org/u/feipanir)\ **Post date:** [October 16, 2024, 5:26pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/7 "2024-10-16T17:26:33Z")
Same issue. I also got “Failed to fetch” error. ---
**Author:** ![jarvvvis](https://yyz1.discourse-cdn.com/flex007/user_avatar/discuss.ego4d-data.org/jarvvvis/32/111_2.png) [@jarvvvis](https://discuss.ego4d-data.org/u/jarvvvis)\ **Post date:** [October 16, 2024, 8:22pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/8 "2024-10-16T20:22:46Z")
Facing the same issue. Could the maintainers please check? ---
**Author:** ![Sean](https://avatars.discourse-cdn.com/v4/letter/s/f0a364/32.png) [@Sean](https://discuss.ego4d-data.org/u/Sean)\ **Post date:** [April 23, 2025, 12:46pm UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/9 "2025-04-23T12:46:17Z")
Fetch Error for 24 hours, how can I solve it, very emergent. ---
**Author:** ![robertzty-intbot](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@robertzty-intbot](https://discuss.ego4d-data.org/u/robertzty-intbot)\ **Post date:** [March 10, 2026, 2:22am UTC](https://discuss.ego4d-data.org/t/license-server-and-failed-to-fetch-error/586/10 "2026-03-10T02:22:33Z")
@dkukreja Same here, when I try to submit the org license request, the form consistently fails with a “Failed to fetch” error. I’ve retried multiple times across different days, including Feb 17 2026 and Mar 9 2026, and the issue has remained the same.